Policies

Shipping Policy

At Proper Vinyl Co., we want your decals and stickers to arrive safely, quickly, and ready to make an impact. Here’s everything you need to know about shipping:

Processing Time
All orders are carefully crafted with attention to detail.

Standard processing: 1–3 business days for pre-made decals.
Custom orders: 3–7 business days depending on complexity and size.

You’ll receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

Standard: 3–7 business days
Expedited: 2–3 business days

Shipping Costs
Flat rate shipping: $10
Free shipping promotions may apply on select orders or during special events.

Order Tracking
All orders come with a tracking number you can track your package from dispatch to delivery using the link provided in your shipping confirmation email.

Packaging
We ship using eco-friendly materials whenever possible.
Decals are carefully rolled or packaged flat with protective backing to prevent bending or damage.

Lost, Damaged, or Delayed Orders
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We’ll work with you to replace the item or issue a refund.

Address Changes & Cancellations
Orders can only be modified or cancelled before shipping.
Please double-check your shipping address at checkout to avoid delays.

Return & Refund Policy

At Proper Vinyl Co., we want your decals and stickers to arrive safely, quickly, and ready to make an impact. Here’s everything you need to know about shipping:

Eligibility for Returns

Custom Orders: Unfortunately, custom designs or personalized items cannot be returned or refunded, unless they arrive damaged or defective.
Pre-Made Items: If your decal or sticker arrives damaged, defective, or incorrect, you are eligible for a replacement or refund.
Time Frame: All return requests must be submitted within 7 days of delivery.

How to Request a Return or Refund
Contact us at Bellamie@propervinylco.com with your order number and a description of the issue.
Include photos of any damage or defects to help us resolve your request quickly.
Our team will respond within 1–2 business days with instructions.

Refunds
Approved refunds will be processed to your original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases of error or defective items.

Replacements
Due to the custom nature of vinyl decals, all vinyl products purchased from Proper Vinyl Co. are non-refundable.
If your order arrives damaged or incorrect, we will send a replacement at no additional cost.
Replacement shipping times follow the same schedule as standard orders.

Exchanges
Exchanges are handled as a return + new order.
Contact us within 7 days to arrange an exchange, and we’ll guide you through the process.

Non-Returnable Items

Custom designs and personalized decals
Items marked as final sale or limited edition

Shipping for Returns
Customers are responsible for return shipping costs.
We recommend using tracked shipping for returns to ensure it arrives safely.

Customer Satisfaction
Your happiness is our priority. If you’re unsure about your order or need help, just reach out — we’ll work with you to find a solution that feels right.